Privacy policy

Privacy Policy
Last Updated: April 9, 2026

  1. Introduction

Trusted Transport & Logistics, LLC DBA: SoFlo Carts ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

  1. Information We Collect

Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Order and service data
When you place an order or use our services, we collect details associated with those interactions, including billing address, shipping address, and payment information processed securely through our payment processor.

  1. How We Use Your Information

We use your information to:

  • Provide requested products, services, and customer support

  • Process payments, shipping, and order fulfillment

  • Send order confirmations and service updates

  • Send SMS and email communications that you have explicitly consented to receive

  • Improve our website and marketing performance using analytics

  • Maintain compliance records related to consent and opt-outs

  • Protect our business and users, including fraud and security monitoring

  1. SMS Messaging

By providing your phone number and opting in at checkout or via our opt-in forms, you consent to receive SMS/text messages from Trusted Transport & Logistics, LLC DBA: SoFlo Carts, including order updates, shipping notifications, and promotional offers. Message and data rates may apply. Message frequency varies. To opt out at any time, reply STOP to any message — we will send a one-time confirmation and you will receive no further messages unless you opt back in. For help, reply HELP or contact us at info@soflo-carts.com. We do not sell or share your phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

  1. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

Service providers
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, payment processing, shipping and fulfillment, and analytics providers. These providers may only use your information to perform services on our behalf.

Legal and safety
We may disclose information if required by law or to protect the rights, safety, and security of SoFlo Carts, our users, or others.

Business transfers
If Trusted Transport & Logistics, LLC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third-party sharing restriction
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  1. Your Choices

SMS opt-out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and you will no longer receive SMS messages unless you opt back in.

Email opt-out
You can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send.

Access and correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Our online store is powered by Shopify, which maintains industry-standard security measures including encryption in transit (TLS/SSL). No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

  1. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted with a new Last Updated date.

  1. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy, please contact us:

Trusted Transport & Logistics, LLC DBA: SoFlo Carts
5405 NW 102nd Ave Unit 204
Sunrise, Florida 33351, United States
Email: info@soflo-carts.com
Phone: 954-629-2100